Refund Policy

CANCELLATION POLICY

• 12-Hour Notice: Cancellations made at least 12 hours before the scheduled window are free of charge.

• Late Cancellation: Cancellations made within 12 hours of the pickup window may be subject to a $15.00 late fee.

• No-Show: If our driver arrives and cannot locate the laundry or gain access to the property, a $20.00 No-Show fee will be applied.

2. REFUND ELIGIBILITY

• Service Quality: If you are unhappy with the cleanliness or folding of your items, you must notify us at 702-929-6752 within 24 hours of delivery. We will pick up and re-clean the items for free.

• Missing Items: Claims for missing items must be filed within 24 hours. We will conduct an internal audit of our facility and delivery vehicle.

• Refund Processing: Cash or credit card refunds are only issued in the event of a total service failure. Most adjustments are made via "Service Credits" toward your next order.